CCA Global Standard© is designed by industry, for industry. It assesses the processes, planning, implementation and development of the customer service operation. It aligns customer experience strategy to the vision, values and purposes of the organisation, identifying strengths and the talent available in the business as well as, assessing ease of access for customers and channel strategy.
For those seeking to transition to new operating models, it provides solid guidance on customer experience measurement, dealing with vulnerability, homeworking and other models, employee engagement and wellbeing.
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
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A new virtual assessment process is in place which allows accreditation to be maintained or achieved throughout the current pandemic.
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Find out what's happening with CCA Global Standard©
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Building better customer experience in a digital world
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
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