CCA Global Standard Accreditation for Customer Experience will launch on 1 December 2022
Organisations make a long-term commitment to continuously improving customer experience by adopting CCA Global Standard© as a fundamental part of their core operating model.
CCA Global Standard Achievement Awards are presented throughout an organisation’s accreditation journey. The Bronze Award recognises 5+ years of continuous assessment and accreditation; The Silver Award for 10+ years and finally the Gold Award recognising 15+ years.
Calmac Bronze Award
Coventry Building Society Gold Award
Equiniti Silver Award
ESB Gold Award
FCA - Financial Conduct Authority Gold Award
Fexco Gold Award
Jigsaw Homes Silver Award
Liberata Bronze Award
NHS 24 Silver Award
Scottish Widows Bronze Award
There has never been a greater need than now for the industry to reflect on how teams work to understand vulnerability, employee engagement, customer engagement, new working models and wellbeing. CCA accreditation services has assessed almost 1,000 different service operations and is proven to test the reliability and effectiveness of your contact centre and customer service operation.
Transition to new operating models including homeworking and hybrid approaches
Provide solid guidance on customer experience measurement
Deal with vulnerability of both customers and employees
Measure employee engagement and wellbeing
Consistency in approach in responding to customers regardless of geographic location
Raises the profile of customer-facing teams across the business
Demonstrates commitment to customer experience from the Board to front-line teams
Facilitates continuous improvement within the organisation
Demonstrates commitment to achieving industry standards
Pride and achievement for teams and individuals in high quality service delivery
Supports improved complaint handling and other process improvements
Identifies key business strengths and industry-leading practices
"We used an online collaboration tool for all the evidence which the assessor was able to access in advance and review prior to assessment days ... this made the interviews much more focused and the whole thing worked really well"
CCA Accredited Member, December 2020
I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc
Read moreGreat digital strides were made over the last 3 years through necessity. The number of processes aided by AI, robotics and automation is staggering. However, some of these hastily applied services are in urgent need of review......
Read moreFind out what's happening with CCA Global Standard©
CCA Global Standard Accreditation for Customer Experience will launch on 1 December 2022
As part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition.
People's Postcode Lottery share the benefits to the organisation from CCA accreditation
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
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