CCA Global Standard© is a progressive industry accreditation which measures an organisation's customer service, helping to raise the bar and guide everyone in the business to focus more on customers.

Operational Excellence

CCA Global Standard© is designed by industry, for industry. It assesses the processes, planning, implementation and development of the customer service operation. It aligns customer experience strategy to the vision, values and purposes of the organisation, identifying strengths and the talent available in the business as well as, assessing ease of access for customers and channel strategy.

For those seeking to transition to new operating models, it provides solid guidance on customer experience measurement, dealing with vulnerability, homeworking and other models, employee engagement and wellbeing.

Important Accreditation Updates

CCA Global Standard© raises the bar for centralised and home working operations

04 June 2020 Industry news

Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.

Read more

Global Standard Virtual Assessments

03 June 2020 Industry news

A new virtual assessment process is in place which allows accreditation to be maintained or achieved throughout the current pandemic.

Read more

Many brands use CCA Global Standard© to improve performance and demonstrate commitment to employees, customers and stakeholders alike. We work together to achieve the accreditation, offering support and guidance as and when required before progressing to assessment.

Contact us to find out more

For more information on CCA accreditation, or if you have any other questions, please don't hesitate to get in touch

Recognising and Celebrating Success

Accredited organisations understand the importance of recognising the great work which takes place in today’s customer service operations.
Recognising and celebrating this success is important, whether in-person, at a formal event, online or by sharing experiences and contributing through presentations, case studies, discussions or debates.

Latest accreditation news & resources

Find out what's happening with CCA Global Standard©


CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on
Please read our cookie policy for more information   ACCEPT & CLOSE