CCA Global Accreditation recognises organisations that deliver consistent, high-quality customer experiences underpinned by effective customer operations.
It provides independent assessment of organisational performance identifying strengths, highlighting areas for improvement, and enabling clear action.
Experience supporting customer operations in collaboration with industry.
Adopted by organisations across the UK, Ireland, and internationally.
Reflecting evolving customer expectations, technology, and ways of working.
CCA Global Accreditation for Customer Experience© recognises organisations that deliver consistent, high-quality customer experiences underpinned by effective customer operations.
It provides independent assessment of organisational performance identifying strengths, highlighting areas for improvement, and enabling clear action.
Built on the original CCA Global Standard launched in 2001, it has continuously developed over 25 years in collaboration with industry, to reflect evolving customer expectations, technology, and ways of working.
Adopted by organisations across the UK, Ireland and internationally, CCA Accreditation enables performance benchmarking and delivers recognised, independent validation.
CCA Certified CX Practitioner©
A structured, workshop-based programme that develops understanding of what good looks like in high-performing customer operations, based on the CCA Standard.
Designed to build internal capability and prepare individuals to lead or support accreditation.
CCA Accreditation Journey
A structured process to assess organisational performance, review current practices, and embed best practice across customer operations.
CCA Accredited Organisation
Independent validation that an organisation meets the CCA Global Standard, supported by clear benchmarking and recognised industry credibility.
Assesses delivery across leadership, operations, and performance management.
Focuses on developing people—building the skills required to deliver strong customer experiences.
Improved operational effectiveness and greater consistency in quality.
Enhanced experience and stronger alignment with expectations.
Stronger engagement, leadership, and clear standards.
Insight into strengths/gaps and clear priorities for investment.
Find out what's happening with CCA Global Standard©
Working alongside Smartnumbers, specialists in fraud prevention and trusted communications, we're bringing together organisations from across the CCA community to build a clearer understanding of the capabilities that help organisations protect customers
A weekly reflection from Sharon Johnston, exploring the questions, challenges and opportunities shaping customer experience, leadership and organisational change.
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The conversation continues - What we heard
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A weekly reflection from Sharon Johnston, exploring the questions, challenges and opportunities shaping customer experience, leadership and organisational change.
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