While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.
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The CCA Global Women in Leadership Awards Lunch, held on 28th November at the iconic Midland Hotel in Manchester, was an unforgettable celebration of excellence, innovation, and the transformative power of leadership.
CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
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Submission deadline officially extended to midnight, 15 November 2024.
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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.
SGN's ongoing success in achieving CCA Global Accreditation for Customer Experience© highlights the value of the accreditation process, bringing benefits such as improved operational efficiency, customer satisfaction, and a clear path for future adva
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Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.
The CCA Women in Leadership Awards offer a unique platform to acknowledge leadership excellence at all levels, inviting applications from a broad spectrum of organisations, including in-house operators, outsourcing and BPO providers, as well as technology
Hundreds of senior customer executives from leading public and private sector brands gathered yesterday for the 2024 CCA Global Awards to celebrate and recognise achievements in customer service excellence.
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
We are passionate about diversity and inclusion, valuing the unique qualities that make each individual exceptional. Thrilled to collaborate with local charity Downâ?Ts Syndrome Scotland, we're excited about celebrating Down's Syndrome Awareness Week from
Announcing the shortlist for the 2024 Excellence Awards!
CCA Women in Leadership Awards are now open for nomination
With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.
Recognition and validation in your professional life play an instrumental role in shaping your self-belief and motivation.
The CCA Excellence Awards programme for 2024 is designed to put the spotlight on the unwavering dedication, innovation, and pursuit of excellence that defines the customer service and CX industry.
I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc
Hundreds of senior customer executives from leading public and private sector brands gathered yesterday for the 2023 CCA Awards to celebrate and recognise achievements in customer service excellence.
CCA is celebrating International Women's Day 2023 by launching a new Women in Leadership awards programme to recognise the outstanding capability across the customer service and CX community.
CCA is delighted to announce the companies and individuals shortlisted for 2023's prestigious Excellence Awards.
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