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Latest news, insight & opinion from CCA
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A one-stop shop for Waitrose & Partners

Moving off ageing hardware to an agile, cloud-based SaaS solution deployed on multifunctional devices used in-store helped Waitrose & Partners continue to deliver an exceptional customer experience.

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Customer Story: Arco UK | RingCentral Contact Centre

Alan Garratt, Head of Operations at Arco, the UK's largest supplier of PPE, describes how the company was able to send its 200 contact centre agents to work from home as soon as lockdown measures came into place, thanks to RingCentral cloud contact centre

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A Guide to Working From Home

Contact Centre solutions engineers Amanda Henderson and Chris Holt, experts in remote working for contact centre staff, provide advice to businesses on how to use cloud contact centre to successfully set up remote working.

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What is Twilio?

Your customers span countries, channels, and continents. Twilio makes it easy to reach them everywhere by simplifying communications. Use powerful API tools to communicate with customers on WhatsApp, Facebook Messenger, SMS, Voice, and more.

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Time to celebrate!

What does DVLA, Highways England, Scottish Widows, People's Postcode Lottery, Capita, Jigsaw Homes, Poly, Legal & General all have in common?

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