Costa Express was previously tied to a legacy on-premises telephone system, and moving the company’s phone and contact centre system to the cloud opened up a wealth of new possibilities. Andy was able to implement a big chunk of automation to the customer service operation. This automation, combined with a reduction in the number of collaboration tools being relied on, represented a huge amount of direct savings to them. Andy takes us through the transition process from the old on-premises to the new cloud system. Conducted by Rob Scott from UC Today during RingCentral's virtual CC Expo event, Andy’s interview highlights the preparation and support delivered by the RingCentral professional services team to ensure a seamless transition.

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