CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
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Exploring the art of the possible
AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
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Moving off ageing hardware to an agile, cloud-based SaaS solution deployed on multifunctional devices used in-store helped Waitrose & Partners continue to deliver an exceptional customer experience.
Alan Garratt, Head of Operations at Arco, the UK's largest supplier of PPE, describes how the company was able to send its 200 contact centre agents to work from home as soon as lockdown measures came into place, thanks to RingCentral cloud contact centre
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Andy Conolly, IT Service and Operation Manager at Costa Express, describes his biggest challenge in moving the organisation's communication systems to the cloud.
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Contact Centre solutions engineers Amanda Henderson and Chris Holt, experts in remote working for contact centre staff, provide advice to businesses on how to use cloud contact centre to successfully set up remote working.
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Get more done with integrated messaging, video meetings, and phone calls - on any device.
Welcome to the Poly Virtual Showcase!
Contact centre professional and Poly VP Darrius Jones talks about challenges of outfitting contact centres and how Poly solutions can help.
Encorepro 720 + VVX 350
If you or your employees need to wear a mask while working, you may be concerned about how clear you sound on a call. The design of Poly's EncorePro 500 Series ensures your voice remains clear while you comply with local safety requirements.
Marks & Spencer Revamps Contact Centre With Twilio IVR, Programmable Voice, And Speech Recognition
CCA PARTNERSU.K. retail giant handles 12 million incoming calls more quickly and efficiently by deriving actionable intent from customer calls, seeing a $10M uplift in sales.
Your customers span countries, channels, and continents. Twilio makes it easy to reach them everywhere by simplifying communications. Use powerful API tools to communicate with customers on WhatsApp, Facebook Messenger, SMS, Voice, and more.
Josh joined us for the CCA Summer Convention 2019 and shared a few personal thoughts for CCA members after his talk.
Orla and Carla share two top tips to consider when working in front line operations
An hour with Emma Bell teaching us the importance of building resilience to thrive through any crisis
We invited business leaders experienced in managing homeworking teams to share their experiences and best practice.
Anne Marie Forsyth and Liz Barclay summarise the discussion from CCA's Advisory Board meeting held at the O2, London in April 2019.
Natalie Calvert shares insights on addressing the challenges of remote working, how to create a great remote working culture and how to adapt employee engagement
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