CCA is launching a new standard for the use of AI and Gen AI in customer service and experience.
CCA is launching a new standard for the use of AI and Gen AI in customer service and experience.
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UKâ?Ts largest banks - operates.
QStory's AI-powered platform is revolutionizing the way NatWest - one of the UK's largest banks - operates.
In today's AI-driven and automated world, contact centre agents face increasingly complex demands, even as organisations strive to enhance operational efficiencies and drive down costs.
Gone are the days when contact center agents are 'optimized.' Now, it's all about what we can do to make them 'engaged' - and rightly so.
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