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10 Use Cases for Gen AI
From creating effective prompts to generating follow-up correspondence, each use case shows how to derive tangible value from generative AI.
10 Use Cases for Leveraging Generative AI for Better CX and Agent Experience
Generative AI, in the form of OpenAI’s ChatGPT and other tools, is very much in the public eye at the moment. As a consumer searching for content or ideas, generative AI offers the promise of a clear, concise response that can be clarified or refined, albeit with a chance that it may be incorrect or out of date. Business needs, especially for customer service, are different from consumer needs. The customer service department must give consistent responses to a high volume of questions, which must be accurate, up-to-date, compliant with regulations, and understandable to avoid callbacks or escalations. A business will also need to know trends in the questions asked, what responses are working best, and if there are new types of questions.
