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In this session we will explore the opportunities from building a stronger and more diverse workforce who can best respond to customer needs. We'll also be exploring how we ensure we have an inclusive mindset for customers.
What's On
Latest news, insight & opinion from CCA
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More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.
Almost half of working adults were working from home at times during the coronavirus (COVID-19) pandemic, but what will business as usual look like with restrictions lifted?
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