Resources
CCA Futures - AI and Beyond: The role of the future advisor - Interim Report
This report explores the impact of artificial intelligence (AI), technology-driven customer service models, economic challenges, regulatory pressures, and the enduring role of human advisors in an AI-centric future.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE PEOPLE & HR STRATEGY AI AI CUSTOMER ENGAGEMENT SERVICE CX TECHNOLOGY BEHAVIOUR FUTURE LOYALTY MEASUREMENT TRAINING HYBRID FLEXIBLE LEADERSHIP STRATEGY BRAND
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