Resources
Spill the beans - Exploring best practices for effective measurement
This Coffee Club session titled ?oExploring Best Practices for Effective Measurement? brought together customer service leaders to exchange ideas and strategies around service metrics, agent performance, and the integration of technology into measurement frameworks.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE COMPLIANCE & REGULATION PEOPLE & HR STRATEGY CUSTOMER ENGAGEMENT SERVICE CX TECHNOLOGY BEHAVIOUR FUTURE LOYALTY MEASUREMENT TRAINING HYBRID FLEXIBLE LEADERSHIP STRATEGY BRAND AI DIGITAL TRANSFORMATION THOUGHT LEADERSHIP INDUSTRY COUNCIL RESEARCH COUNCIL
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