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CCA is launching a new standard for the use of AI and Gen AI in customer service and experience.
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Dealing with fraud in banking contact centres
CCA Global, in partnership with Platinum Partner Smartnumbers, hosted a round table breakfast session in London, uniting over 30 leaders in customer service and CX to tackle the crucial issue of security and fraud in customer operations.
As organisations strengthen their defences against AI attacks, fraudsters are turning their focus to tricking consumers. Fraudsters are increasingly adopting AI tools to make scams more convincing leaving organisations in need of new ways to spot customer
The hidden fraud lurking in the shadows
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Fight fraud, not customers: A conversation on securing contact centres with CCA Global & Smartnumbers
Building a team for success
In the contact centre, time is money - and every second of time is reduced is money saved for the organisation and a smoother experience for the customer.
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