What's On

Latest news, insight & opinion from CCA
Recommended

Creating plans for service transformation

CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen

Read more

What is Twilio?

CCA PARTNERS

Your customers span countries, channels, and continents. Twilio makes it easy to reach them everywhere by simplifying communications. Use powerful API tools to communicate with customers on WhatsApp, Facebook Messenger, SMS, Voice, and more.

Read more

That's not funny - or is it?

I recently saw an old comedy show from the 1980's complete with scheduled canned laughter. Nowadays we don't do that as comedy is definitely more natural and well, funny. Indeed, comedians get most of their material from real life situations - life in its

Read more

Hollow Predictions

I don't know about you, but this year's US presidential election is as gripping as watching the Grand National. The bookies, or in this case pollsters' favourite was outflanked early in the race, only to recover neck and neck later on.

Read more

Pick a number, any number

I was clearing out old boxes from the attic recently. Like many of us the protracted and unpredictable lockdown has caused a review of what 'stuff' we really need. For me there's a sense of grieving when I look at treasured outfits, shoes and bags which n

Read more

Will Hybrid Working Ever Work?

The public health emergency around coronavirus may not be abating, but businesses cannot wait to take crucial decisions about who works where, now and in the future. Management Today partnered with Hays to ask 280 leaders and senior decision-makers in UK

Read more

Bonnie Dundee

It's been another busy week at CCA with lots of open sessions. We hosted our regular Women in Leadership event; it's one of my favourites with guaranteed authentic chat from a brilliant group of leaders who are willing to open up and really share.

Read more

CCA Global Standard - Is it time to take a look?

The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.

Read more

Cookies

CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information   ACCEPT & CLOSE