What's On

Latest news, insight & opinion from CCA

Aye right!

Academics have long argued that whilst two negatives can make a positive, it's impossible for two positives to make a negative. Except for Scots where the phrase 'aye right' cuts through academic theory and jargon, proving that two of the most emphat...

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A bite of the Apple

I recently overheard a conversation on the train where a lady was explaining to her friend how embarrassed she was to have used LOL in an attempt to get 'with it' amongst her grandchildren. Mistakenly believing it to be that old chestnut 'lots of lov...

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Mind the gap

As world leaders gather in Davos they will be warned of the widening wealth gap by Winnie Byanyima from Oxfam who is the vice chair of this year's event in Switzerland. According to Oxfam 1% of the population will shortly control 99% of the wealth i...

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Silence is golden?

Perhaps David Cameron's reticence to share a platform with other politicians in the 'countdown to Number 10' televised debates is informed by the famous phrase from Mahatma Gandhi "speak only if it improves the silence". The stakes are h...

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Resolutions, predictions and.... reality

It is a sobering fact that fewer than 10% of New Year resolutions are kept for the entire year. In fact most are actually ‘toast’ by Valentine’s Day according to the USA publication Money Matters. It remains to be seen whether Mark ...

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2015 - Raising the bar!

As we enter a new and exciting year many of us will have ambitions and resolutions both personally and professionally. We are really excited to be working with you in the year ahead and I would like to share a short poem which sums up these se...

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Thank goodness for Christmas calm

Boxing Day for most of us is the calm after the storm of Christmas frenzy; but of course lots of us are working hard to keep the wheels of service turning. The name itself originates from the ‘boxes’ of gifts and bonuses given to trades ...

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Sealed with a click!

Google’s much awaited tally of the year’s clicks was revealed this week as it has, for the first time, released a city-by-city breakdown of the most popular 'how to' terms entered into its search engine. In London, Glasgow, Brighton a...

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Scoring own goals?

For the first time ever, a woman has been named to FIFA’s shortlist for the Puskás Award for scoring the best goal of the year. Stephanie Roche plays soccer for the French professional team ASPTT Albi, and she's also a member of Irelan...

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Wise Wednesday?

The nostalgia of the twelve days of Christmas seems to have been replaced by the stampede of Black Friday and Cyber Monday. Many of us will have viewed the footage of shoppers scrambling to get their hands on merchandise with big brand retailers John...

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Say a little, mean a lot

There are just two words to sum up the emotion of this past week - THANK YOU. To each and everyone of the 1,000 people who joined us in Edinburgh for our 20th anniversary Convention and Excellence Awards Gala Dinner. We have been completely overwh...

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Mission Control

Millions of space enthusiasts have been tracking the progress of the robotic comet probe Philae, which apparently resembles a dishwasher, making an historic but awkward landing last Wednesday. Over the weekend it went into hibernation with a closing ...

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A lesson in synchronicity

This week's blog has been penned by Matthew Poyiadgi, Managing Director Europe, Pearson VUE. Matthew joins us at Convention on 26 November to deliver an engaging and thought-provoking presentation which will make us think about how technology is alt...

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You're more than a number....?

It’s often said that a picture can paint a thousand words but can the same be said about a number? Three numbers featured heavily in the News this week, - 14, - 15 and - 55. They were of course the latest polling statistics of what thenation t...

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Customer engagement

This week's blog has been penned by Liz Barclay, broadcaster and writer specialising in consumer business issues and personal finance. She is a communications trainer and coach and works with a variety of businesses in finance, health and public sec...

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Every complaint has a silver lining

The old Dutch saying ‘Trust comes on foot but leaves on horseback’ has a distinct resonance this week following widespread media reports of a lack of transparency in the energy switching companies. Big Deal, itself an energy switching ...

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Every complaint has a silver lining

The old Dutch saying ‘Trust comes on foot but leaves on horseback’ has a distinct resonance this week following widespread media reports of a lack of transparency in the energy switching companies. Big Deal, itself an energy switching ...

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It's a dog's life

Battling with business has become a curse of our time, and many of us now spend the equivalent of a day a week simply managing our online lives. Unwelcome intrusions in the form of cold calls or spam can test the patience of even the most temperate a...

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Mind to care

Dominating the news this week was the announcement from Nick Clegg that the coalition will pledge to prioritise mental health care in the NHS, investing some £180m to ensure patients have improved access to services. A new survey by insurer F...

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In love with engagement

Even the least romantic of us can’t fail to have been impressed by the glamorous spectacle of George Clooney’s wedding to Amal Alamuddin, complete with speedboats and vaporettos speeding through the canals of Venice. This fairy tale enga...

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