We are absolutely delighted to shine a spotlight on the remarkable journey of the Financial Conduct Authority (FCA).
Since February this year, led by CCA Visionaries, we have been working with more than 50 of the leading service and CX brands across the UK & Ireland with programme partners HGS and Oracle, to explore different future scenarios to anticipate what service
It's always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Today marks the beginning of Customer Service Week 2021 ‚?' a chance to recognise and celebrate the hard work and dedication of teams everywhere, committed to delivering for customers time and again.
Liberata announce that their customer services team have retained their CCA Global Standard V7 accreditation.
For the third consecutive year, Copart have achieved re-accreditation with CCA Global Standard, a globally recognised framework that assesses the reliability and effectiveness of customer service operations.
2020 saw massive challenges for the UK financial services sector, including banking. Paul Garbutt explains the top ten themes to focus on in the journey to recovery.
CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Customer Service Software
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.