CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
David Smith, Economic Editor for The Sunday Times, spoke at a recent CCA Advisory Council to share his views on Brexit, and how organisations can maintain good reputations and retain the trust of their customers in times of fast-paced change and uncertain
Nationwide Building Society hosted CCA's first Industry Council Thought Leadership Forum of 2019 at their HQ in Swindon bringing together industry leaders from leading brands in private and public sectors to debate current and future service challenges to
By evaluating customer behaviours and trends, Co-op Banking Group has delivered an impressive reduction in call and FTE numbers.
Last Friday I set off for a weekend in the Outer Hebrides to meet an architect for some long overdue alterations to our wee family house which, although unoccupied, has a special place in our hearts. We arrived on time, met with the architect and...