HGS is the latest organisation to achieve CCA Global Accreditation for Customer Experience.

In 2023, HGS underwent a dynamic transformation putting digital customer experience at the forefront of their mission. With an unwavering commitment to client satisfaction and colleague engagement, we are thrilled to be part of this journey with them.

Shaping the future of customer excellence

HGS is also committed to advancing industry knowledge and best practices. The team has actively supported CCA's research agenda throughout 2023 and we have produced three insightful whitepapers that delve into the latest trends and innovations in customer service.

Last month, we caught up with Raj Mistry, Head of Private Sector at HGS to share the findings of some of the latest reports.

You can also download the three whitepapers here:-

Finding the Perfect Match - Attract and Keep the Right Talent for Future Success
CX - We know where the future is at but how do we get there?
Changing culture so everyone is facing the customer

About HGS

Hinduja Global Solutions (HGS) is a service provider operating on a global level with over four decades of experience working with some of the world's most popular brands.

The company offers outsourcing solutions, including back office processing, contact centre, and customised IT services; and voice and non-voice related customer contact and business process outsourcing services.

CCA Global Accreditation for Customer Experience

With over 20 years of creating and setting industry standards, CCA Global Accreditation is the proven route for those organisations committed to achieving service excellence.

Achieving CCA Global Accreditation is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service.