Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.]]]
Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.]]]
Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
After an extensive industry-wide consultation involving over 50 senior leaders and a comprehensive pilot programme, the CCA Global Accreditation for Learning and Development© is now available.
CCA is launching a new standard for the use of AI and Gen AI in customer service and experience.
Since 2010, Associated British Foods has held the prestigious CCA Global Accreditation for Customer Experience©, showcasing their promise to deliver exceptional service to consumers, business customers, and wholesalers alike.
DPD Ireland, a trailblazer in the parcel delivery industry, has been awarded the prestigious CCA Global Accreditation for Customer Experience© for the 7th consecutive year.
Explore the latest insights from CCA Industry Council Thought-Leadership Forum which looked at how leading organisations are leveraging collaborative research, innovative leadership styles, and advanced technologies to drive customer satisfaction and oper
EST celebrates their latest success with the CCA Global Accreditation for Customer Experience©, marking the completion of their 4th annual assessment.
At the heart of People's Postcode Lottery lies an incredible mission: raising funds for charity. Through the collective effort of its players, the lottery has generated over £1.3 billion for good causes. This astounding achievement is a testament to the
As organisations strengthen their defences against AI attacks, fraudsters are turning their focus to tricking consumers. Fraudsters are increasingly adopting AI tools to make scams more convincing leaving organisations in need of new ways to spot customer
The CCA Women in Leadership Awards offer a unique platform to acknowledge leadership excellence at all levels, inviting applications from a broad spectrum of organisations, including in-house operators, outsourcing and BPO providers, as well as technology
The Department for Education (DfE) Customer Services Division has achieved re-assessment to CCA Global Accreditation for Customer Experience©, marking a significant milestone in its journey of transformation.
Celebrating the organisations committed to excellence in customer service through CCA Global Accreditation for Customer Experience©
Since 2006, Scottish Widows has held CCA Global Accreditation for Customer Experience©, reflecting its dedication to service excellence.
Fexco achieves CCA Global Accreditation for Customer Experience©, reaffirming their steadfast commitment to excellence and innovation in serving individuals and businesses worldwide. Fexco proudly earned its initial CCA Global Accreditation© in 2005.
CCA Global is proud to announce that One Vision Housing, part of the Sovini Group has once again achieved CCA Global Accreditation for Customer Experience©
Customer experience is king, but can your in-house team handle it all? This article explores why outsourcing customer service is no longer a nicety, but a 'must-have' for success.
Customer experience is a top priority across industries, but how do you keep up? This article explores the key trends impacting CXM in Finance, Telco, Retail, and Utilities.
Glory Global, a leading Japanese company specialising in cash handling technology, has achieved CCA Global Accreditation for Customer Experience© across its UK and Spanish customer experience centres since 2020.
We are thrilled to congratulate the Guinness Partnership on their continued accreditation to CCA Global Accreditation for Customer Experience©. As a leading customer service organisation offering affordable housing, Guinness Housing Partnership operates
Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
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