We are excited to announce that the Department for Education (DfE) Customer Services Division has achieved re-assessment to CCA Global Accreditation for Customer Experience©, marking a significant milestone in its journey of transformation.

At the DfE, their mission is clear: to ensure equal opportunities for all children and learners, regardless of background, family circumstances, or need. As the ministerial department responsible for children's services and education in England, it collaborates closely with national and local agencies, local authorities, and professionals across various sectors to deliver on its commitments.

Key to the team’s success is their unwavering focus on continuous improvement and engagement with both customers and colleagues. The Customer Services Division is proud to see tangible results reflected in their year-on-year improvement in colleague engagement, strategic initiatives, policies, and the customer-centric approaches embedded in daily operations.

The achievement of re-assessment to CCA Global Accreditation for Customer Experience© is a testament to the dedication, resilience, and commitment of the entire DfE team. We extend our heartfelt congratulations to everyone involved and look forward to building on this success as we continue to strive for excellence in delivering exceptional service and fostering meaningful relationships with all our stakeholders.