Established in 1815 with a noble purpose, Scottish Widows has been a pillar of financial security for millions of people across the UK. Initially founded to aid women and children affected by the Napoleonic Wars, the company now serves nearly 6 million customers.

Today, Scottish Widows offers a wide array of financial products, from pensions to annuities, catering to various needs. Customers can access these services through Independent Financial Advisers or Lloyds Bank, Bank of Scotland, and Halifax branches.

Aligned with the goal of "Helping Britain Prosper," Scottish Widows is dedicated to fostering a sustainable and inclusive future. With a focus on using finance for good, the company aims to make a positive impact on individuals and businesses alike.

Since 2006, Scottish Widows has held CCA Global Accreditation for Customer Experience©, reflecting its dedication to service excellence. Recently, it received the "Most Effective Vulnerability Strategy" award at the CCA Excellence Awards Gala Dinner in April 2024, highlighting its leadership in this vital area.

Colleagues describe Scottish Widows as inclusive, diverse, and supportive, reflecting the values that guide the organisation. These principles foster pride and achievement among the team.

Scottish Widows continues to set the standard for customer service excellence in the industry. As we celebrate their remarkable achievements, we extend our heartfelt congratulations to Scottish Widows and its dedicated team on this well-deserved recognition. Here's to many more years of success and impact!


About CCA Global Accreditation for Customer Experience©

With over 20 years of creating and setting industry standards, CCA Global Accreditation© is the proven route for those organisations committed to achieving service excellence.

Achieving CCA Global Accreditation© is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. To find out more, contact the team. 


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