CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
CCA unveils the shortlist of finalist for 2019's Excellence Awards
More than 60 VIP guests celebrated success in meeting the industry benchmark, CCA Global Standard© in June 2019. Special mention to Student Loans Company who was presented with their Gold Award for achieving accreditation for more 15+ years.
CCA outlines new research on how organisations can plan for the future and make the critical decisions that will ensure their continued relevance and also maximise on any opportunities that arise as a result.
Why is it important to companies like Police Scotland, TTEC, Scottish Widow, Oracle, Twilio, Sensée, Poly, SGN and more to be part of the CCA network? Hear from some of the UK's leading CX professionals interviewed recently about what working with CCA me
Last month, Reading Borough Council reached the landmark achievement in customer service excellence
CCA are delighted to announce the chosen charity for 2019's Gala Dinner and Excellence Awards Ceremony: Macmillan Cancer Support