Coventry Building Society, the UK's second-largest building society, continues to shine in the realm of customer experience, proudly holding the esteemed CCA Global Accreditation for Customer Experience© since 2004.

This enduring commitment to providing exceptional service to over 2 million members and customers encapsulates a remarkable journey of dedication, innovation, and a strong customer-centric ethos.

With a robust business model prioritising customers, Coventry Building Society, with over 2,700 colleagues, £51 billion in assets, and a network of 64 branches, operates with a mission to put customers first in everything they do.

The Society's values—Caring, Ambitious, Responsible, Empowering, and Straightforward—underpin their corporate responsibility approach, influencing actions across customer interactions, employee engagement, environmental stewardship, and community support.

Coventry's success lies in seamlessly integrating branch networks with contact centres, showcasing a commitment to providing quality customer service across all touchpoints.

Colleagues are empowered, supported, and encouraged in their career development—a testament to the Society's dedication to fostering a positive and growth-oriented work environment.

The well-organised and effectively managed Coventry customer service operation stands as a shining example of excellence, with robust policies and processes guiding the delivery of high-quality customer services.

As we celebrate Coventry Building Society's exemplary journey with CCA Global Accreditation©, their dedication to customers, colleagues, and continuous improvement remains strong.

In an era where customer experience is paramount, Coventry Building Society sets benchmarks for excellence that inspire and resonate throughout the financial services industry.

Exciting News: Coventry Building Society has been shortlisted for the CCA Excellence Awards 2024. Best of luck on the 25th of April!

  • Customer Experience Brand of the Year
  • Contact Centres – Great Places to Work
  • Manager of the Year – Tom Ison
  • Team Leader of the Year – Laura Gladwin