We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
What's On
Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Empower Your Virtual Employees and Unlock Your Team's Potential
Read more from our Summer Sponsor Vonage
Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
View tutorials & templates from CCA Partner Twilio
How can we stay positive during periods of uncertainty?
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
Visit the Oracle Service Cloud website for more insights.
One of the big challenges facing business today is how to emerge from the pandemic and move to some sort of business as usual, in the next normal.
Findings from CCA Visionaries on the challenges with digital transformation
Building better customer experience in a digital world
Sometimes the definition of 'key' is problematic; one person's key is another person's optional
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
CTRL ALT DELETE - The Great Reset. The future of work to 2030.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
The Excellence Awards programme for 2020 launched on the 1st March and is supported by an independent panel of judges from across the CCA network. Are you interested in being part of the Awards review process?
Lenny knows making any kind of change requires original thinking, skill and initiative. If we really want change, we all need to get involved and bring the very best of ourselves to the challenges we face.
Josh joined us for the CCA Summer Convention 2019 and shared a few personal thoughts for CCA members after his talk.
Orla and Carla share two top tips to consider when working in front line operations
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