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Latest news, insight & opinion from CCA
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Creating plans for service transformation

CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen

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The CCA Women in Leadership network continues to grow

With Brexit looming, we have rarely experienced such uncertain times. As a senior business leader, what changing expectations are being presented by your customers and employees and how are you personally managing these? What changes to BAU are you experi

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The C-Suite Debate

Highlights from our C-Suite debate at CCA Convention featuring Anne Marie Forsyth, CCA; Alison Varney, Sky; Jill Waters, NS&I; Ian Craig, Nationwide; Greg Reed, HomeServe

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CCA Member Opinion Poll

Have you taken part in January‚?Ts Member Opinion Poll? This month we‚?Tre looking at Brexit ‚?' tell us what YOU think ‚?' it‚?Tll only take 2 minutes!

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Return to sender

The last few weeks have seen annual retail results emerge after our Christmas spend. Some like JD Sports holding firm others like New Look and Debenhams showing poorer than expected results. Most analysts agree that retail is in for a rough ride ...

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It's a real effort

‘Alexa already has your home, now she wants your car’, ‘Crash testing the airbag for cyclists’ and ‘Could you fall in love with a pet robot?’ are just some of the fascinating headlines from this year&rsquo...

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Dear Santa

Dear Santa As 2018 draws to a close, it's been a tough one for many. There’s so much we could ask for but we don’t want to be greedy so we’ve tried to stick to the essentials. A sprinkling of fairy dust to shine som...

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