Join the first Leaders' Summit of 2023 - Embracing our differences
Embracing our differences offers endless opportunities for growth, innovation, inspiration and success. By opening up to diverse ideas, we not only identify new opportunities but diversify our minds and our approach.
In this session we will explore the opportunities from building a stronger and more diverse workforce who can best respond to customer needs. We'll also be exploring how we ensure we have an inclusive mindset for customers; challenging accessibility to services and how we build a robust and appropriate capability for those who are vulnerable.
This first Leaders' Summit of 2023 will take place on 22 February where Lloyds Banking Group are hosting us at The Mound in Edinburgh - one of the most historic banking buildings in the country. More than 100 senior service and CX leaders from all sectors will discuss and debate DEI, vulnerability and accessibility as businesses work to build improved CX and service operations.
Expert speakers and contributors from a wide-range of organisations will deliver thought-provoking and inspirational content from businesses including, Lloyds Banking Group, Scottish Widows, Black Professional Scotland, Digital Poverty Alliance, SGN and Culture Change Consulting.
To find out more and to register, please click HERE.
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CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com