CCA 16th Global Customer Convention. Click here for more information

 


Excellence Award Shortlist Announced


CCA has just announced its 2010 Excellence Awards shortlist. Winners will be announced at CCA Gala Dinner & Excellence Awards Ceremony on 16th November 2010 at Hilton, Glasgow. Click here to view the list.

Dates for your Diary

14 Sept - Industry Council, London

6 Oct - Industry Council, London

CCA Global Customer Convention programme

Click here to download CCA Global Customer Convention programme.

Some People at CCA

Click here for information on some new & changing faces at CCA

Journal of Contact Centre Management

Announcing the launch of Journal of Contact Centre Management - Volume 1, Issue 1

CCA Review 2009

Customer service through 2009 was never busier - Click here to review the main highlights of the year and an insight into what 2010 might hold!

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