CCA has an excellent understanding of member needs, issues and opportunities and is excellent at matching common interests and linking up peer and reference groups..

Head of Inward Investment, Highlands & Islands Enterprise

we have used CCA research to support bids, guide business strategy and to educate others within the organisation..

Head of Marketing, Capita

.. CCA ..promote open and honest dialogue and encourage sharing of successes and challenges .. we like the fact that they use data to back up research along with case studies .. which we can all relate to ..

Director of Customer Excellence

..for me personally (CCA) is the best forum to gain insight and have access to experts ..

Director of Contact

Involvement and participation in CCA is an important part of our strategy. The outputs we receive are streaks ahead of what we get from other sources.

Gas Networks Ireland

This was the first CCA event I attended (CCA Convention).. I was impressed with the level and quality of the event and speakers ...

Relationship Manager, MBNA

I thoroughly enjoyed today - great speakers - and will take a lot back to my role..

Regional Quality Leader, Sky (CCA MBA Programme)

Security and integrity are enshrined in our brand values and membership of the CCA is a natural fit in our drive to provide customers with a valued and trusted savings experience. We were delighted to be invited to join the CCA Industry Council, which helps to raise our profile in the Contact Centre arena.

Jill Waters, Head of Direct Channels at NS&I

I love this!!!!! Amazing blog Anne Marie!!!! Hear hear!!!!

Read our blog

Amazing how simple it all sounds! Despite technology advances, people and customers are the constant and I'm about to rock a few worlds!

CCA MBA Programme

We are a global contact centre outsourcer based in Romania. Quality is of the upmost importance to us and we have joined the CCA to keep up to date with the latest industry trends and standard as well as increase our networking opportunities with other members.

Paolo Marcattilj, Shareholder & UK Director, Global Remote Services

...the opportunity for future thinking that comes with engaging with CCA drives you to think about things differently...

Head of Quality & Training, Barclays Wealth

We use our relationship with CCA as an influencer to take our customer experience forward.

Gas Networks Ireland

Working with an organisation that is independent but has in-depth knowledge and experience is invaluable.

Head of Marketing & Inside Sales, UK & Ireland, Plantronics

..we have used (it) to change our quality framework, it helps build the business case for change by bringing to the fore the issues that we hadn't necessarily thought of ..

Head of Quality & Training, Barclays Wealth

I predominantly use my CCA materials to inform and trigger actions, projects and decisions within my overall customer service centres strategy and annual change planning processes.

Director of Customer Service Centres

.. it allows me to identify potential future trends and to consider whether my team are prepared ..

Head of Quality & Training, Barclays Wealth

..CCA research cuts out bias that brands might have, and focuses on content, rather than marketing messages.. it positively impacts on the quality of the research ..

Vice President of Marketing, EMEA

.. CCA Research helps the sales team understand what their customers are dealing with..

Vice President of Marketing, Verint