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Industry Council
Excellence Award Shortlist Announced
CCA has just announced its 2010 Excellence Awards shortlist. Winners will be announced at CCA Gala Dinner & Excellence Awards Ceremony on 16th November 2010 at Hilton, Glasgow. Click here to view the list.
CCA Global Customer Convention programme
Click here to download CCA Global Customer Convention programme.
Some People at CCA
Click here for information on some new & changing faces at CCA
Journal of Contact Centre Management
Announcing the launch of Journal of Contact Centre Management - Volume 1, Issue 1
CCA Review 2009
Customer service through 2009 was never busier - Click here to review the main highlights of the year and an insight into what 2010 might hold!
