Excellence Award Shortlist Announced
CCA has just announced its 2010 Excellence Awards shortlist. Winners will be announced at CCA Gala Dinner & Excellence Awards Ceremony on 16th November 2010 at Hilton, Glasgow. Click here to view the list.
Dates for your Diary
19 Aug - Standards Council, Edinburgh
1 Sept - Industry Council, London
14 Sept - Foundation Partner, London
CCA Global Customer Convention programme
Click here to download CCA Global Customer Convention programme.
Some People at CCA
Click here for information on some new & changing faces at CCA
Journal of Contact Centre Management
Announcing the launch of Journal of Contact Centre Management - Volume 1, Issue 1
CCA Review 2009
Customer service through 2009 was never busier - Click here to review the main highlights of the year and an insight into what 2010 might hold!
