Our Vision, Our Values

We are passionate about customer service. In collaboration with our members, we develop products that assist organisations, in all sectors of the economy, embrace the value of customer contact across every communication channel. Understanding the needs of our profession and responding to the challenges of delivering a great customer experience is what matters most to CCA.

CEO Blog

02/12/2016

A recipe for future success...

Anne Marie is enjoying a well-earned holiday this week so thought we’d share with you an update from Anne Marie via our Research Institute discussing new, original research we have just complete in partnership with Kura. A recipe for future suc...
25/11/2016

JAM tomorrow?....

There was a distinct winter chill surrounding the new Chancellor’s Autumn Statement with 'severe weather warnings ahead' by the Office of Budgetary Responsibility (OBR) as they forecast dire consequences post Brexit. I suspect no one, not even ...
23/11/2016

What can we say.... but thank you!

There are only two little words to say as we closed CCA Convention 2016 in the wee small hours of last Thursday night; Thank you! To our delegates over two days and two nights; all 600 in total whose enthusiasm and participation was a testament to...
Read more in our blog section

Upcoming events

December 2016

The Titanic Museum, Belfast
05/12/2016
To be effective leaders, to engage and inspire, to deliver the best customer experience - all these require that you can positively influence and connect with colleagues and clients at all levels across all decades. We will focus on how you can develop your leadership skills to create an environment for people to flourish, fully utilising the talent in your business to transform your service offering.

Webinar
07/12/2016
CCA CEO Anne Marie Forsyth will be joined by Arceeb Moughal, Director of Commercial at Kura who will share findings on what organisations consider as their Top 5 Service Strategies to service the future customer, how they are responding to them and whether any are able to move into a more proactive delivery of customer experience.

February 2017

London
23/02/2017
Want to be a winner in 2017? Let us help you prepare and plan for your Excellence Awards submissions - join us in London on 23 February or Glasgow on 23 March for a CCA Excellence Awards Workshop. A full agenda will be published soon - Click here to book your space. Member rate: 295 + VAT per person.

March 2017

Glasgow
23/03/2017
Want to be a winner in 2017? 23 March - Glasgow Let us help you prepare and plan for your Excellence Awards submissions - join us in London on 23 February or Glasgow on 23 March for a CCA Excellence Awards Workshop. A full agenda will be published soon - Click here to book your space. Member rate: 295 + VAT per person.

June 2017

London
08/06/2017
Following the success of CCA Convention 2016, we are continuing the agenda with our newly launched London Convention 2017! 25% of all rates until 31 Dec 2016!

Find out more in our events section

Latest Activity

The Digital Advantage

CCA Global and ITN Productions Cross The Digital Divide

Watch the preview video

 

Why CCA?
Testimonials

Contact the Team to find out more