Challenging conversations take place on a daily basis in every workplace and
  in general life, but it is not a subject that many receive training on.

 

  CCA's Dealing with Difficult Converstations Workshop 31 Mar will help you learn how to manage
  the most challenging conversations, the legal framework, what motivates the behaviour of others
  & the inter-relationship between sickness, absence & disciplinary/grievance procedures.

  TO BOOK OR FOR FURTHER DETAILS CONTACT US

Sport Relief

How can you get your centre involved to support Sport Relief 2010? Click here for more information.

Journal of Contact Centre Management

Announcing the launch of Journal of Contact Centre Management - Volume 1, Issue 1

CCA Review 2009

Customer service through 2009 was never busier - Click here to review the main highlights of the year and an insight into what 2010 might hold!

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