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What's On
Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
An hour with Emma Bell teaching us the importance of building resilience to thrive through any crisis
We invited business leaders experienced in managing homeworking teams to share their experiences and best practice.
Anne Marie Forsyth and Liz Barclay summarise the discussion from CCA's Advisory Board meeting held at the O2, London in April 2019.
Natalie Calvert shares insights on addressing the challenges of remote working, how to create a great remote working culture and how to adapt employee engagement
In this short video, CCA Accredited members explain why CCA Accreditation is important to them
A glimpse into what Joanne Mayer, Customer Operations Director, Co-op Bank means to her colleagues and what she brings to the organisation - a well deserved win.
What does DVLA, Highways England, Scottish Widows, People's Postcode Lottery, Capita, Jigsaw Homes, Poly, Legal & General all have in common?
A new virtual assessment process is in place which allows accreditation to be maintained or achieved throughout the current pandemic.
llied Bakeries produce household brands such as Kingsmill, Burgen, Alliosn and Sunblest. They tell us what CCA Global Standard means to them and why accreditation is important
Staff are being asked to complete surveys to assess their readiness for a return to the workplace
The role of the team manager is under the spotlight with spans of control being reviewed as to whether things should change for home-based teams.
Is it time for an overhaul in thinking post-pandemic to make mission critical decisions with confidence?
Some organisations are exploring how to best respond to the hurdles encountered around high-risk activities such as financial crime, fraud etc.
Today's pandemic demands a resilience and a set of rules to thrive, rather than merely survive this period of uncertainty
Some members are looking to be more pro-active in guiding customers through their shift to digital, explaining and hand-holding them with the aim of reaping the benefits of this further down the line.
We accept incredible intrusions into every aspect of our lives, actively and passively by pressing 'I agree' to just about anything
Organisations have been looking now for some weeks at what a new model of work may look like as operations have begun to settle and as businesses prepare for potential easing of restrictions.
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Taking things day by day is harder for some than others, but essential for us all as we adapt to our new normal
Thinking to the future and the speed at which hybrid models were developed, if we were to begin reversing that approach now, what would the model look like? What plans are being put in place to adapt as measures and approaches will change?
'Which parts of the new normal will prevail?' are hot topics for our network
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