Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu
CCA is delighted to announce the companies and individuals shortlisted for 2022's prestigious Excellence Awards.
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Since February 2021, the CCA network has been working tirelessly with more than 200 senior executives from over 70 leading service and CX brands across the UK & Ireland, collaborating, consulting and challenging what future service and CX will be as we wo
A Matter of Perspective: Shifting Customer Expectations
ICYMI Our World of Work is Changing
Let's Talk About Leadership...
#Reset - Customer Service in 2025
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Making decisions in an age of chronic uncertainty.
The business process outsourcing (BPO) market continues to grow apace.
Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future
It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?
EXL, a leading global analytics and digital solutions company, announced that it has been named to the annual Newsweek list of America's Most Responsible Companies 2022.
Research recently conducted by Webhelp and YouGov on Christmas shopping habits and influences,
The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
Webinar replay from Sabio
The growth of automation and self-service technology is helping organisations serve their customers in the way they want to engage. But have we stopped to consider the impact this is having on our contact centre agents?
The Ultimate Guide to Customer Experience
How our call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel.
For Allianz Direct, transforming operations to make insurance products and services as easy and intuitive as possible for its customers across Europe is critical.
How HomeServe UK worked with Sabio to deploy one of the most advanced conversational AI implementations to support its core claims processes
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