With the global economy experiencing massive change, success requires major shifts in thinking to remain competitive, ensuring we attract and retain the best talent.

Progressive organisations are shifting from an ‘employee-centred’ to a ‘human-centred’ approach with a focus on treating employees as individuals, versus workers.

Without a compelling proposition, organisations will be challenged to retain top performers and attract the best external talent.

As part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition. We have a live survey, in partnership with HGS, where we want to understand your approach to recruitment, training, team structures, approaches to flexible working and skills and capabilities in responding to customers. 

All responses will be treated in the strictest confidence and no individual comments will be shared without express, prior permission.

The survey should take around 8-10 minutes to complete. Member and non-member operator companies are invited to respond. Thank you in advance for your time. A full and detailed report will be shared with Platinum and Accredited members. A summary highlights report will be made publicly available in the coming weeks.

Please don't hesitate to get in touch should you have any questions.