CCA Thought Leadership Benchmarking - Attract and Keep the Right Talent for Future SuccessCCA PARTNERS
With the global economy experiencing massive change, success requires major shifts in thinking to remain competitive, ensuring we attract and retain the best talent.
Progressive organisations are shifting from an ‘employee-centred’ to a ‘human-centred’ approach with a focus on treating employees as individuals, versus workers.
Without a compelling proposition, organisations will be challenged to retain top performers and attract the best external talent.
As part of the CCA Thought Leadership Programme for 2022/23, we are looking at a range of topics including reviewing and building a new talent proposition. We have a live survey, in partnership with HGS, where we want to understand your approach to recruitment, training, team structures, approaches to flexible working and skills and capabilities in responding to customers.
All responses will be treated in the strictest confidence and no individual comments will be shared without express, prior permission.
The survey should take around 8-10 minutes to complete. Member and non-member operator companies are invited to respond. Thank you in advance for your time. A full and detailed report will be shared with Platinum and Accredited members. A summary highlights report will be made publicly available in the coming weeks.
Please don't hesitate to get in touch should you have any questions.
T: + 44 141 564 9010
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com