Changing Culture so Everyone is Facing the CustomerCCA PARTNERS
One of the crucial requirements today is the need for organisations to revisit - and reinvent - how well they have prepared their leaders to lead; from front line managers to those in the board room.
Arguably these shifts have been on the horizon for some time with growing acknowledgment of the importance of wellbeing and inclusive workplaces as well as increasing automation and digital transformation, but recent years has accelerated the pace of change beyond anyone’s expectations.
In addition, to succeed in a challenging market, companies need to be mindful of their commitments to the environment, society and their people to resonate more strongly with prospective and current employees. Equally, priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work.
In this survey, with partners HGS, we will address:
- Productivity and its impact on future growth and success
- Models of work – what’s working and what’s not
- Employee wellbeing and resilience – why it’s an essential factor for the future
- Leadership and succession planning
- Ambitions and commitments for environmental, societal and governance strategies
Interested in taking part? You can do so by clicking here.
CUSTOMER BEHAVIOURS & EXPERIENCE PEOPLE & HR STRATEGY CULTURE CUSTOMER EXPERIENCE CX CUSTOMER SERVICE CUSTOMER HGS EMPLOYEE WELLBEING
T: + 44 141 564 9010
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com