Concern about increased vulnerability in both customer and colleague populations is growing, particularly as we head towards the winter months when price caps will increase, and the impact of inflation continues to hit hard.

I was recently invited by Capita to contribute to an article in The Telegraph exploring the challenges and considerations all businesses and organisations will need to think about in the months ahead. We are continuing to table this on the CCA Agenda – the next discussion will take place at an upcoming Friday Coffee Club on 26 August. 

You can read the full article here.

Anne Marie Forsyth