Redefine your customer experience for measurable results
Customer-centricity is the engine driving brandsā?T innovation and success
EXL is the only vendor recognized for all the three consecutive years as a Customers' Choice in Gartner Peer Insights Voice of the Customer: Data and Analytics Services Providers.
Customers demand digital tools that enable them to solve any issue, anytime. Their need for instant gratification requires connected solutions - and organizations tumble down the priority list when they treat digital as an afterthought.
EXL's client, a leading UK energy provider, wanted to cut costs, reinvigorate its brand, and put the customer at the center of its operations through a transformation culminating in 2022.
Data is essential for any organization - a fact confirmed by recent research from Lloyd's. The latest Blueprint II report, a forward-looking report on the digitalization of the insurance industry released by Lloyd's, reaffirms this fact that data is at th
EXL proposed to reduce the manual efforts in the client's customer service center by introducing EXL EXELIA.AI, a conversational AI solution incorporating next-generation natural language understanding (NLU) and machine learning models.
Highly intelligent human-like A.I. for TMCs is now a reality
Emerging category of services expands traditional business process management capabilities with advanced analytics and AI-driven platforms
Marriage of industry-leading consumer data and analytics with proven performance marketing solutions creates breakthrough capabilities for health, insurance, and financial services clients.
Improving operations through analytics
EXL, a leading global analytics and digital solutions company, announced that it has been named to the annual Newsweek list of America's Most Responsible Companies 2022.