Resources
Spill the Beans - Beyond Response Times: Rethinking Performance in Chat and Messaging Services
The May Coffee Club brought together customer service leaders to explore a challenge that many organisations are currently grappling with: how to effectively measure performance across chat and messaging channels.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR LOCATIONS STRATEGY AI CUSTOMEREXPERIENCE CX CUSTOMERSERVICE DIGITALCUSTOMERSERVICE CUSTOMERJOURNEYS PERFORMANCEMEASUREMENT SERVICEEXCELLENCE CUSTOMERENGAGEMENT MESSAGINGCHANNELS CONVERSATIONALAI AIINCX COFFEECLUB
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