Resources
Smartnumbers Annual Fraud Review 2025
This report explores how fraudsters are industrialising their operations and using the contact centre as a critical entry point.
This report explores how fraudsters are industrialising their operations and using the contact centre as a critical entry point. Drawing on aggregated intelligence from across the Smartnumbers Consortium, it covers emerging fraud tactics, cross-sector trends, the use of AI and automation, a reported 17% increase in the call to fraud ratio and a more than doubling of reported attacks on IVRs. It also includes real-world case studies and sector-specific insight across insurance, telcos and banking.
Keywords
COMPLIANCE & REGULATION STRATEGY FRAUD AI CUSTOMER ENGAGEMENT SERVICE CX TECHNOLOGY BEHAVIOUR FUTURE LOYALTY MEASUREMENT TRAINING HYBRID FLEXIBLE LEADERSHIP STRATEGY BRAND
