CCA announces date for latest 2022 Leaders' Summit
CCA Global is delighted to announce its next Leaders’ Summit will take place at the 5-star Lowry Hotel in Manchester on 2nd November 2022.
This event will provide a challenge to raise the bar for customer service and experience, during unprecedented times of difficulty hardship and vulnerability for many in society.
The Leaders’ Summit is renowned for showcasing the latest thinking, expertise and insight in customer service and CX strategies by convening the leading minds in public and private sector household brands. More than 150 prominent decision makers will explore new opportunities for improvement and innovation.
We have all witnessed a revolution in delivering customer service and experience. Decision-making has accelerated as boards quickly grasped the urgency of retaining their ability to connect with and support customers.
CCA CEO Anne Marie Forsyth commented, “We are delighted to be working on what promises to be another outstanding session for the CCA network. The agenda is building and news on the expert speaker line-up will be published in the coming weeks.
The CCA approach to collaboration creates a unique dynamic across the network and events like these are critical to best inform future strategies and standards and we look forward to welcoming delegates to Manchester.”
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CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com