CCA Global is delighted to announce its next Leaders’ Summit will take place at the 5-star Lowry Hotel in Manchester on 2nd November 2022.

This event will provide a challenge to raise the bar for customer service and experience, during unprecedented times of difficulty hardship and vulnerability for many in society.

The Leaders’ Summit is renowned for showcasing the latest thinking, expertise and insight in customer service and CX strategies by convening the leading minds in public and private sector household brands. More than 150 prominent decision makers will explore new opportunities for improvement and innovation.

We have all witnessed a revolution in delivering customer service and experience. Decision-making has accelerated as boards quickly grasped the urgency of retaining their ability to connect with and support customers.

CCA CEO Anne Marie Forsyth commented, “We are delighted to be working on what promises to be another outstanding session for the CCA network. The agenda is building and news on the expert speaker line-up will be published in the coming weeks. 

The CCA approach to collaboration creates a unique dynamic across the network and events like these are critical to best inform future strategies and standards and we look forward to welcoming delegates to Manchester.”




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