CCA Leaders' Summit will provide a challenge to leaders to raise the bar for customer service and experience, during unprecedented times of difficulty, hardship and vulnerability for many in society.

The Leaders’ Summit is renowned for showcasing the latest thinking, expertise and insight in customer service and CX strategies by convening the leading minds in public and private sector household brands. More than 150 prominent decision makers will explore new opportunities for improvement and innovation.

We have all witnessed a revolution in delivering customer service and experience. Decision-making has accelerated as boards quickly grasped the urgency of retaining their ability to connect with and support customers.

Full details of contributors, debate themes and discussion topics will be announced in due course.

CCA Members are offered priority booking. Please register your interest as soon as possible to avoid disappointment as capacity is limited.