What's On

Latest news, insight & opinion from CCA

Say a little, mean a lot

There are just two words to sum up the emotion of this past week - THANK YOU. To each and everyone of the 1,000 people who joined us in Edinburgh for our 20th anniversary Convention and Excellence Awards Gala Dinner. We have been completely overwh...

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Mission Control

Millions of space enthusiasts have been tracking the progress of the robotic comet probe Philae, which apparently resembles a dishwasher, making an historic but awkward landing last Wednesday. Over the weekend it went into hibernation with a closing ...

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A lesson in synchronicity

This week's blog has been penned by Matthew Poyiadgi, Managing Director Europe, Pearson VUE. Matthew joins us at Convention on 26 November to deliver an engaging and thought-provoking presentation which will make us think about how technology is alt...

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You're more than a number....?

It’s often said that a picture can paint a thousand words but can the same be said about a number? Three numbers featured heavily in the News this week, - 14, - 15 and - 55. They were of course the latest polling statistics of what thenation t...

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Customer engagement

This week's blog has been penned by Liz Barclay, broadcaster and writer specialising in consumer business issues and personal finance. She is a communications trainer and coach and works with a variety of businesses in finance, health and public sec...

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Every complaint has a silver lining

The old Dutch saying ‘Trust comes on foot but leaves on horseback’ has a distinct resonance this week following widespread media reports of a lack of transparency in the energy switching companies. Big Deal, itself an energy switching ...

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Every complaint has a silver lining

The old Dutch saying ‘Trust comes on foot but leaves on horseback’ has a distinct resonance this week following widespread media reports of a lack of transparency in the energy switching companies. Big Deal, itself an energy switching ...

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It's a dog's life

Battling with business has become a curse of our time, and many of us now spend the equivalent of a day a week simply managing our online lives. Unwelcome intrusions in the form of cold calls or spam can test the patience of even the most temperate a...

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Mind to care

Dominating the news this week was the announcement from Nick Clegg that the coalition will pledge to prioritise mental health care in the NHS, investing some £180m to ensure patients have improved access to services. A new survey by insurer F...

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In love with engagement

Even the least romantic of us can’t fail to have been impressed by the glamorous spectacle of George Clooney’s wedding to Amal Alamuddin, complete with speedboats and vaporettos speeding through the canals of Venice. This fairy tale enga...

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Whose brand is it anyway

Apple topped the list of ‘coolest ‘brands in this weeks CoolBrands awards, with Twitter dropping out of the top 20, and Instagram making its debut at number 14. Voters were asked to bear in mind style, innovation, originality, authentic...

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It's the system stupid

That well worn phrase 'if it ain't broke don't fix it' is mostly sound advice but how do we ensure we have a consensus about what ‘broke’ actually looks like? Does the rhetoric match the reality? This was the critical discussion point a...

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Tears and awe, but no phones

After a staggering 35 year absence, the enigmatic Kate Bush returned to the stage at Hammersmith Apollo this week much to the delight of her adoring fans, not to mention an impressive list of rock stars and celebrities. Media coverage and reviews hav...

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Service at any price

On the same day I started to review the widely reported EE plan to charge customers 50p to 'queue jump' (read article here) I foolishly lost my iPhone- yes you've guessed powered by EE. What a chance to try the service, having recently changed provid...

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Sting in the e-tail

How about a little popmaster quiz to brighten up your Friday? OK, just one question: In what year did Sting release his album ‘Ten Summoners’ Tales’ (hint - the one with the hit single ‘Fields of Gold’)? The answer is ...

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Every day's a school day

As the sun shines and we are all becoming a little more chilled, it seems cruel to inflict the agony of anticipated exam results on our youngsters. For Scottish students the wait is finally over, exam results arrived on Tuesday. Now of course it's no...

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Making winning a habit

Greg Rutherford’s beaming smile spoke volumes this week as he won Gold for the long jump at the Commonwealth Games in Glasgow. Most of us remember his success at the London Olympics two years ago, but few of us appreciate that his last year wa...

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What customers really want

Who wouldn’t want to be a mind-reader? Wouldn’t it save all the expense and time we currently devote to extensive structured customer feedback research? Or maybe we need to consider other ways to get inside the heads of our customers? ...

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