CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Unlock innovation and boost customer experience ...using APIs as your master key
Contact centre advisors have the most monitored, scrutinised and analysed role that exists probably anywhere in the world.
What is the secret to customer loyalty? The answer straight from ~50,000 'horses' mouths' (consumers, that is), per a massive survey conducted by Corporate Executive Board, was: Make it easy to get service. In other words, reduce their effort.
FAQs and legacy 'knowledge management' donā?Tt cut it anymore
In the latest in our series looking at the future of outsourcing, Webhelp's Managing Director (Customer Solutions) Mark Guest looks at the growing need for commercial certainty as organisations consider the merits of outsourcing critical operations.
In our recent white paper, Gobeyond Partners, part of the Webhelp group, look at how companies unwittingly prevent their customers from embracing digital adoption, and what they can do to ensure they're not standing in their way.
With huge advances in the tools and methods available to analyse unstructured customer data, Vanessa Flather takes us through the wealth of untapped insight to be gained from Voice of the Customer (VoC) feedback.
As the world reopens we must move away from the ways of working of the past and embrace the opportunities of the future, thereby truly gaining the benefits of hybrid working. Gobeyond Partners, part of the Webhelp group, share their views on the workplace
If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
What you need to do and how you can get there
A Seven Step Roadmap for Success
Transforming utilities for the 21st Century
The Ultimate Guide to Customer Experience | Sabio
Automation and AI that unites all your people | Sabio
In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
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