In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
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For the last twenty years, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the Internet and mobile. You'll often hear brands discussing their 'digital transformation' initiative. Digital transfo
Read more from our Summer Sponsor Vonage
Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
View tutorials & templates from CCA Partner Twilio
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
Visit the Oracle Service Cloud website for more insights.
CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge
CCA outlines new research on how organisations can plan for the future and make the critical decisions that will ensure their continued relevance and also maximise on any opportunities that arise as a result.
In 2019 we stand at a tipping point for customer experience with triggers including globalisation, digital growth, regulatory compliance and a changing economy all contributing to demands for transformation.
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