CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
CCA PARTNERSIf Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
Knowledge Management for The Age of Mobile, Social and Multichannel Customer Experiences
CCA PARTNERSWhat you need to do and how you can get there
A Seven Step Roadmap for Success
How British Gas Leveraged Quadient Customer Journey Mapping to Evolve from an Energy Business to a Services Provider
CCA PARTNERSTransforming utilities for the 21st Century
The Ultimate Guide to Customer Experience | Sabio
Automation and AI that unites all your people | Sabio
In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
For the last twenty years, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the Internet and mobile. You'll often hear brands discussing their 'digital transformation' initiative. Digital transfo
Read more from our Summer Sponsor Vonage
Using Twilio, you can deliver exceptional customer experiences from wherever you're working.
View tutorials & templates from CCA Partner Twilio
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
Oracle Recognised as a Leaders in the Customer Service Solution Wave
Visit the Oracle Service Cloud website for more insights.
CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge
CCA outlines new research on how organisations can plan for the future and make the critical decisions that will ensure their continued relevance and also maximise on any opportunities that arise as a result.
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