Announcing the shortlist for the 2024 Excellence Awards!
What's On
Latest news, insight & opinion from CCA
NHS Business Services Authority (NHS BSA) is awarded the prestigious CCA Global Accreditation for Customer Experience© for the 5th year running.
In the dynamic world of motoring services, the UK's Driver and Vehicle Licensing Agency (DVLA) has emerged as a beacon of excellence for its steadfast commitment to CCA Global Standard Accreditation for Customer Experience©.
As we work our way through the evolving landscape of talent acquisition, understanding how organisations strategically choose candidates becomes essential for success.
Co-operative Bank has achieved CCA Global Accreditation©, marking a significant milestone in their commitment to delivering exceptional customer experiences.
CCA Global, a renowned authority in business excellence and standards setting in customer service and experience, proudly announces the launch of the CCA Global Accreditation for Learning & Development©
As we work our way through the evolving landscape of talent acquisition, understanding how organisations strategically choose candidates becomes essential for success.
CCA Women in Leadership Awards are now open for nomination
In their latest CCA Global Accreditation assessment, the Scottish Widows Protection team demonstrated unwavering commitment to excellence, solidifying their position as a standout force within the industry.
Join us for an engaging discussion focusing on the intricacies of the new Consumer Duty regulation which came into force earlier this year.
CCA Global, a renowned authority in business excellence and standards setting in customer service and experience, proudly announces the launch of the CCA Global Accreditation for Learning & Development©
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As we celebrate SGN's achievement of CCA Global Accreditation©, we applaud their dedication, innovation, and unwavering commitment to customer service excellence.
Jigsaw Homes achieves CCA Global Accreditation for the 13th consecutive year.
We are absolutely delighted to shine a spotlight on the remarkable journey of the Financial Conduct Authority (FCA).
In today's frontline customer operations, dealing with difficult customers is an inevitable challenge facing most advisors and team managers.
With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.
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The latest session, on 7th November, will be led by CCA's CEO, Anne Marie Forsyth, and co-facilitated with market expert, David Rumble, co-founder of The Knowledge Group.
In a relatively short space of time, Places for People has become an active and engaged member of the CCA and achieved CCA Global Accreditation for Customer Experience!
Recognition and validation in your professional life play an instrumental role in shaping your self-belief and motivation.
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CCA is delighted to announce a new partnership with The Knowledge Group to showcase the strength and capabilities of suppliers within the BPO and outsourcing market.
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