Co-operative Bank has achieved CCA Global Accreditation©, marking a significant milestone in their commitment to delivering exceptional customer experiences.
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Latest news, insight & opinion from CCA
CCA Global, a renowned authority in business excellence and standards setting in customer service and experience, proudly announces the launch of the CCA Global Accreditation for Learning & Development©
As we work our way through the evolving landscape of talent acquisition, understanding how organisations strategically choose candidates becomes essential for success.
CCA Women in Leadership Awards are now open for nomination
In their latest CCA Global Accreditation assessment, the Scottish Widows Protection team demonstrated unwavering commitment to excellence, solidifying their position as a standout force within the industry.
Join us for an engaging discussion focusing on the intricacies of the new Consumer Duty regulation which came into force earlier this year.
CCA Global, a renowned authority in business excellence and standards setting in customer service and experience, proudly announces the launch of the CCA Global Accreditation for Learning & Development©
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As we celebrate SGN's achievement of CCA Global Accreditation©, we applaud their dedication, innovation, and unwavering commitment to customer service excellence.
Jigsaw Homes achieves CCA Global Accreditation for the 13th consecutive year.
We are absolutely delighted to shine a spotlight on the remarkable journey of the Financial Conduct Authority (FCA).
In today's frontline customer operations, dealing with difficult customers is an inevitable challenge facing most advisors and team managers.
With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.
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The latest session, on 7th November, will be led by CCA's CEO, Anne Marie Forsyth, and co-facilitated with market expert, David Rumble, co-founder of The Knowledge Group.
In a relatively short space of time, Places for People has become an active and engaged member of the CCA and achieved CCA Global Accreditation for Customer Experience!
Recognition and validation in your professional life play an instrumental role in shaping your self-belief and motivation.
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CCA is delighted to announce a new partnership with The Knowledge Group to showcase the strength and capabilities of suppliers within the BPO and outsourcing market.
In a testament to their unwavering commitment to customer excellence, Liberata proudly celebrates their 9th year of CCA Global Accreditation for Customer Experience.
The CCA Excellence Awards programme for 2024 is designed to put the spotlight on the unwavering dedication, innovation, and pursuit of excellence that defines the customer service and CX industry.
The CCA Best Practice Forum takes place on the first Tuesday of every month.
The latest CCA CEO Industry Council Forum session took place at the Gherkin in London in association with partners HP Poly.
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