We had the pleasure of hosting CCA’s VIP networking lunch in Glasgow on 25th April to recognise and celebrate the organisations committed to excellence in customer service through CCA Global Accreditation for Customer Experience©. It was an inspiring event filled with celebration, recognition, and a shared commitment to raising the bar in service and experience.

A highlight of the day was DVSA Customer Service Centre's Gold Award win, a testament to their unwavering dedication to improving performance and enhancing the customer experience.

Lesley Hall, Head of Customer Contact, captured the significance of this achievement: "… to be CCA Accredited for 15 years demonstrates our commitment to improving our performance and the customer experience … it was a pleasure to collect our Gold Award … which recognises the fantastic work delivered by the team.”

Each organisation on this journey of continuous improvement plays a vital role in shaping the future of customer service and the dedication, hard work, and relentless pursuit of excellence are truly commendable.

We extend our heartfelt congratulations to all organisations recognised and celebrated for their achievements.

Let's continue to raise the bar and create exceptional experiences for our customers.


Atos NS&I

DVSA Customer Service Centre

National Highways Customer Contact Centre


DPD Ireland

Glory Global Solutions UK

NHS Business Services Authority – Customer Operations


For a full list of Awards visit: CCA | PRESS RELEASE: CCA Global Accreditation for Customer Experience© Award Winners Announced (cca-global.com)