More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
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Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Last Friday I set off for a weekend in the Outer Hebrides to meet an architect for some long overdue alterations to our wee family house which, although unoccupied, has a special place in our hearts. We arrived on time, met with the architect and...
Not so long ago cyber-attacks, cloud failures and massive IT outages were a rare disaster, something risk mitigation and robust contingency plans are constructed for the rare event that they should be required. From discussions with lots of organ...
'How have I got to 45 years and NEVER heard of the demise of the Aral Sea? This is incredible! A whole sea gone in less than 40 years, for what? Bloody clothes!!' This was a quote from a viewer of the powerful Stacey Dooley investigation...
This week the PM danced her way to her closing speech at the party conference accompanied by Abba’s Dancing Queen; surprising those who are used to seeing a more serious and austere leadership style. It raises questions about her motivation...
If youâ?Tre on the lookout for happiness, then you may wish to consider relocating to Rushmoor in Hampshire which this week has been found to have the happiest residents in the country. According to a report published by the Office for Nation...
Are you fed up with the number of choices you have to make every day? According to an article this month by Henrietta Thompson, editor at Wallpaper magazine, we make a staggering 35,000 conscious decisions a day! It perhaps explains why we ar...
The first leaves fluttering from the trees and a decidedly chillier feel to the air means the long hot summer is coming to an end. Many first-year students are starting back at colleges and universities around the country, finding their feet ...
The views flying from Glasgow to London this week gave a clear view of the coastline on a beautiful autumnal day. The kind of view that leaders often wish they had. Uncluttered, clear, static, everything in its place – the higher you get th...
Fire up the grill and roll out the cheese board, dairy and red meat are back on the menu according to an international study from Hamilton University, Ontario which suggests eating around twice as much as UK health officials advise. The study...
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I’m sure most of us at some stage have been fobbed off with the old adage, ’the cheque is in the post’, but this week the airline Ryanair reached new lows when it was revealed that it had been sending unsigned compensation chequ...
Tension has been mounting over the last couple of weeks as exam results are revealed for senior school students and also in higher education. It’s a fraught period usually accompanied by the irony of sunshine and supposed carefree holidays....
Whether you are a sports fan or not, you’d be hard-pressed to not be enthralled by the performance of the outstanding athletes at the European Championships over the last week or so. From the pool to the velodrome, the athletics track and t...
It’s that time of year again when politicians, journalists and many of us up and down the country are on holiday so lots of facts, figures, research and silly stories fill up our news channels. Who knew that a few glasses of vino could stav...
They say human attention is the most precious commodity in the 21st Century, according to David Mattin, head of trends at trendwatching.com. I read this on the BA business magazine this week travelling from London; my full attention was on fascin...
Those of you who know me will be surprised if I mention football; despite living in a male family with football mad sons and husband, it’s not a subject I know too much about! The England team performance against Columbia got me thinking ab...
With trainline tracks too hot for trains to travel, and June temperature records being broken, it’s fair to say the heat is definitely on. For some it’s a blissful antidote to a long grey winter, for others it’s just too hot to ...
The glorious summer sun has provided some welcome relief from wall to wall Brexit news - it’s too nice to sit indoors and the barbecue beckons. I’ve even been saved by my iPhone glare making it hard to read in the sun - a sort of summ...
An article in The Times on Tuesday this week caught my eye, reporting that the IQ of young people has begun to fall, after rising steadily since the Second World War. According to the first authoritative study of the phenomenon, the decline, whic...
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