Since 2018, People's Postcode Lottery has proudly held CCA Global Accreditation for Customer Experience©, consistently demonstrating a commitment to excellence in customer experience. Earlier this year, the organisation underwent its latest assessment, reinforcing its dedication to providing outstanding service to its players.

A remarkable impact on charity

At the heart of People's Postcode Lottery lies an incredible mission: raising funds for charity. Through the collective effort of its players, the lottery has generated over £1.3 billion for good causes. This astounding achievement is a testament to the power of community and the generosity of participants who believe in making a difference.

Supporting diverse causes

People's Postcode Lottery manages lotteries for 20 Postcode Trusts, each dedicated to supporting a wide array of charitable projects. From environmental initiatives to social welfare programmes, the funds raised contribute to transformative changes across various sectors. The charities backed by these Trusts are a testament to the far-reaching impact of the lottery, touching lives and fostering positive change in communities.

Commitment to exceptional customer experience

Recognising that great customer service is integral to its mission, People's Postcode Lottery continuously strives to enhance its customer experience. The recent CCA Global Accreditation© assessment highlighted the organisation's unwavering focus on delivering excellence. This dedication ensures that players not only contribute to meaningful causes but also enjoy a seamless and rewarding experience.

Looking ahead

As People's Postcode Lottery celebrates its achievements and looks toward the future, the organisation remains steadfast in its mission to raise funds for good causes while providing exceptional customer service. With the support of its players and a commitment to continuous improvement, the lottery is poised to make an even greater difference in the years to come.

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Join us in celebrating the remarkable journey of People's Postcode Lottery—where every ticket is a chance to change lives.