The Definitive Change Management Guide
The financial services (FS) sector is under increasing pressure to modernise operational models whilst driving profitability, improving customer experience (CX), managing higher levels of risk, and looking after its people.
For you, your staff, and your customers.
Active noise canceling (ANC) has become a prominent need for today's work force as people deal with the distractions of the office and home, while trying to stay productive. Anyone who travels on airplanes can relate, understanding the benefit that a pair
Customer service representatives (CSRs) are particular about their headsets. As hybrid workers taking calls at home and in the office, they need the flexibility to work anywhere and connect easily to their favourite platforms.
Hear from accomplished digital experts and examples of leading brands who have delivered smart digital options for customers without the daunting prospect of implementing a full digital rethink.
Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region.
The business process outsourcing (BPO) market continues to grow apace.
The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
How our call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel.
For Allianz Direct, transforming operations to make insurance products and services as easy and intuitive as possible for its customers across Europe is critical.
How HomeServe UK worked with Sabio to deploy one of the most advanced conversational AI implementations to support its core claims processes