Here's why
Insider News
News & views from industry partners and suppliers
'89% of businesses compete primarily on the basis of customer experience (CX). 73% of consumers say that CX is a deciding factor when making purchase decisions. 42% of customers would not mind paying more when offered a warm and friendly customer experien
8 Best Practices for Success
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In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change
Maximising profitability through power of the contact centre
Definition, Purpose & Examples
Exploring Robotic Process Automation (RPA)
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Updates from the CCA Leaders' Summit of 2023, hosted by Gallup at The Shard, London.
Fight fraud, not customers: A conversation on securing contact centres with CCA Global & Smartnumbers
CCA members have the opportunity to join this event for free!
Share your views in this new piece of research!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Gobeyond Partners Signals Ambitious Growth Plans with the Appointment of Raphael Hegeler
CCA PARTNERSGobeyond partners announce the appointment of Raphael Hegeler as its new Global Head of Gobeyond
Building a team for success
These insights can equip leaders - organisationally and globally - to make purposeful decisions based on how employees are truly feeling
Organisations must do more to support vulnerable customers during economic crises, says HGS
CCA PARTNERSFind out how you can adapt to meet these new challenges
Acquiring new customers is a crucial part of running a business. But equally important (and more lucrative) is retaining existing customers.
Catch up on this session hosted by broadcaster and journalist, Kaye Adams.
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