The GoContact project at Generali Portugal won the prize for Excellence for Best Technological Innovation Project.
Insider News
News & views from industry partners and suppliers
Webinar replay from Sabio
The growth of automation and self-service technology is helping organisations serve their customers in the way they want to engage. But have we stopped to consider the impact this is having on our contact centre agents?
The Ultimate Guide to Customer Experience
How our call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel.
For Allianz Direct, transforming operations to make insurance products and services as easy and intuitive as possible for its customers across Europe is critical.
How HomeServe UK worked with Sabio to deploy one of the most advanced conversational AI implementations to support its core claims processes
Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud's Contact Centre AI to uncover reasons for calls into the contact centre. By capturing customers intents and categorising the reasons for calling, y
Twilio Flex represents a new approach to enterprise cloud software. The Twilio model of the programmable contact center platform allows web developers and partners to build, deploy, and test contact center solutions that fit within existing systems withou
Unlock innovation and boost customer experience ...using APIs as your master key
During the pandemic, Sonos scaled its connected shopping and white-glove customer service to bring joyful sound experiences to millions of people's homes
A couple's first meal together is special. So when a customer was disappointed that a lasagne didn't live up to the romance of the moment, the customer services team at the Co-op pulled out all the stops
Transform interactions into insights that drive proactive improvement
It's the dawn of a new era. Here are the key contact center trends driving change across organizations.
Managing frontline teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.
How lululemon Builds a More Engaged Service Team
We recently had the privilege of speaking with Shona Goodlad, Head of Customer Service at Sky Business, about driving service innovation. Sky Business is the B2B division of entertainment outlet Sky TV, focusing on partnerships with hotels, pubs, retail s
Why it's time to look inwards and unlock the potential of your #1 asset
Contact centre advisors have the most monitored, scrutinised and analysed role that exists probably anywhere in the world.
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