Customer satisfaction is top of the boardroom agenda, with positive performance increasingly being linked to improved employee experience.
In their latest infobrief, ‘Workforce Engagement Drives Customer Satisfaction’, IDC analysed insights from over 400 enterprise contact centre decision makers and professionals, from eight European countries.

Through thoughtful analysis, discover how contact centres in Europe are evaluating technology investments to bring employee experience (EX) and CX together. The infobrief answers important questions, including:
  • Why are EX and CX becoming inseparable?
  • What are the essential technology ingredients for a contact centre strategy?
  • What are the most important requirements for customer, agent and supervisor success?

To find the answers to these questions, plus a whole lot more, download the full infobrief today.