Next-Generation Strategies and Best Practices for Customer Service
What you need to do and how you can get there
A Seven Step Roadmap for Success
Transforming utilities for the 21st Century
Get free 30-day access to the Leaderboard, courtesy of Quadient.
Clare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.