This year has been a huge test of character, determination and resilience for many people around the world. The commitment of front-line and key workers has been extraordinary and helped to maintain levels of reassurance and comfort to those in need.

As organisations adapt to new ways of working, developing skills and understanding how to engage and collaborate with colleagues has never been more important.

The CCA Inspire Programme will help you increase your knowledge and understanding of what it takes to be a good leader. Course content will include mental health awareness, creating culture and a sense of community, engaging communication, reward and recognition and the new customer operations leader.

Navigating the new hybrid contact centre landscape is undoubtedly one of the biggest challenge’s customer leaders face. Whilst simultaneously looking after employee well-being, mental health and delivering awe-inspiring  motivation takes new dimensions with both office and home working teams.

Extraordinary times, requires extraordinary leadership. This 4-part programme will turbo-charge you to lead, collaborate and engage your teams as we settle into the new normal and new ways of working.

And importantly, ensure you can achieve your business objectives.