More than 500 team leaders and managers have taken part in the CCA Inspire Programme and have made positive changes, developed new approaches and gained reassurance and confidence to help them build and manage high performing and successful teams.

The next programme intake kicks off on 11 September 2024.

As one of the most challenging roles in any customer facing operation, it’s a position that needs resourced by the best talent, with the skills and capabilities to manage effectively, build confidence, adapt to changing demands, whilst at the same time keeping a close eye on quality and performance.

The Team Manager provides the critical link between customers and business leaders, tasked with delivering a CX strategy.

In today’s new world of work ...
  • Do your Team Managers have the skills to lead and motivate a high performing team?
  • Do you invest in their development?
  • Do they understand the significance of their role?
  • How well do their teams respond to their leadership?
Topics covered include:
  • The new hybrid team manager
  • How to optimise hybrid employee engagement
  • Improving team performance
  • Revolutionising team huddles
Attendee Feedback

'I found the CCA Inspire programme to be an extremely useful experience. It was great to share ideas with people from other companies who are in similar roles to me. During the course I learnt lots of new skills which have helped me develop in my role ... I would highly recommend attending future programmes to anyone who has the opportunity.'

Team Leader, Scottish Widows

‘Nathan has developed very quickly in the Team Leader role since taking part in the Inspire Programme. It has really enhanced his confidence and helped him to build strategies to successfully lead a large team of colleagues who look after our customers when they are looking to retire.

Senior Manager, Scottish Widows