Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.]]]
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
Announcing the shortlist for the 2024 Excellence Awards!
With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.
CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025
CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition
How can we experiment with the unknown to navigate through periods of change?
As the sun shines and we are all becoming a little more chilled, it seems cruel to inflict the agony of anticipated exam results on our youngsters. For Scottish students the wait is finally over, exam results arrived on Tuesday. Now of course it's no...
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