It's been predicted that up to 75% of all customer service calls will be made out of loneliness by 2026. What can organisations do to ensure they're combatting this challenge in a sincere and effective manner?
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What do we want for 2022? Peace, health and being with our loved ones are high on the list. And Santa, if there's spare goodwill, a return to the stuff we've missed?
Research recently conducted by Webhelp and YouGov on Christmas shopping habits and influences,
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
CCA is delighted to announce the companies and individuals shortlisted for 2021's prestigious Excellence Awards.
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Lenny knows making any kind of change requires original thinking, skill and initiative. If we really want change, we all need to get involved and bring the very best of ourselves to the challenges we face.
New research launched today - The Futre of Work and Automation in CX
CCA unveils the shortlist of finalist for 2019's Excellence Awards
Last month, Reading Borough Council reached the landmark achievement in customer service excellence
CCA are delighted to announce the chosen charity for 2019's Gala Dinner and Excellence Awards Ceremony: Macmillan Cancer Support
Any brand can be vulnerable to what seems like sudden seismic shifts in customer behaviour and demands. The seventh edition of CCA Global Standard© aims to build better customer experience in a digital world.
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