Catch up on this session where we provide an update on a range of new products and services designed to support customer service and CX leads in the months ahead.
What's On
Latest news, insight & opinion from CCA
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The UK operations of Hinduja Global Solutions Ltd (listed in BSE & NSE) today announced its partnership with MaxContact, an award-winning customer engagement platform that helps contact centres build smarter customer experiences.
EXL teams with CyberCube to help insurers develop comprehensive cyber insurance offerings
CCA PARTNERSCollaboration combines industry-leading risk models and advanced analytics services to standardize cyber insurance policy development
Three-quarters of Finance and Accounting teams do not have the data and analytics capabilities they need, according to EXL and HFS survey
CCA PARTNERSTransition to Data-Driven Finance Leaves Many Organizations Scrambling to Catch Up
EXL recognized as a Major Player in IDC MarketScape for Intelligent Automation Services
CCA PARTNERSEmerging category of services expands traditional business process management capabilities with advanced analytics and AI-driven platforms
Inbound Media Group joins EXL, enhancing capabilities in data-driven customer acquisition and digital engagement
CCA PARTNERSMarriage of industry-leading consumer data and analytics with proven performance marketing solutions creates breakthrough capabilities for health, insurance, and financial services clients.
Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services
CCA PARTNERSDeal adds 9,,000 people and outsourcing, digital transformation and AI capabilities in customer care, collections and sales
Industry veteran and visionary Andrew Hall joins as Chief Commercial Officer, and Neil Russell-Smith as Director of Marketing
CCA is delighted to announce the winners of our awards programme 2022!
CCA is delighted to announce the companies and individuals shortlisted for 2022's prestigious Excellence Awards.
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Since February 2021, the CCA network has been working tirelessly with more than 200 senior executives from over 70 leading service and CX brands across the UK & Ireland, collaborating, consulting and challenging what future service and CX will be as we wo
EXL, a leading global analytics and digital solutions company, announced that it has been named to the annual Newsweek list of America's Most Responsible Companies 2022.
Research recently conducted by Webhelp and YouGov on Christmas shopping habits and influences,
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
CCA is delighted to announce the companies and individuals shortlisted for 2021's prestigious Excellence Awards.
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Lenny knows making any kind of change requires original thinking, skill and initiative. If we really want change, we all need to get involved and bring the very best of ourselves to the challenges we face.
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