CCA Global, a renowned authority in business excellence and standards setting in customer service and experience, proudly announces the launch of the CCA Global Accreditation for Learning & Development©.  


This groundbreaking accreditation solidifies CCA's position as a leader in shaping industry standards for over 20 years, guiding organisations on a transformative journey toward continuous improvement in their customer service and experience offering.  


The creation of this new original accreditation has been made possible by the collaborative efforts of experts in the CCA network who generously shared their experiences to challenge the status quo. This collaboration has resulted in a framework designed to support organisations genuinely committed to best practices in learning and development. 


Nick Tuke, Learning & Development Consultant at Legal & General RI commented:  

“Being part of the development process and working with other like-minded learning professionals across industry was a fantastic experience. I enjoyed listening and sharing approaches and challenges with peers and connecting our discussions to the CCA ethos and purpose - customer experiences, being customer-centric, continuous improvement and fostering a growth and development culture. These are great passions of mine and align with the goals of the business area I support.  


We’re looking forward to applying for the accreditation for Learning & Development, strengthening our great relationship with CCA and recognising its significance in the work we do."


At the core of CCA Global’s Accreditation for Learning & Development© is a seamless alignment of training functions with business objectives, ensuring every learning initiative becomes a strategic investment, contributing to enhanced productivity, innovation, and colleague engagement.  


Anne Marie Forsyth, Chief Executive of CCA Global said:  

“I’m delighted to see all the hard work of our network come to fruition with the launch of CCA Learning & Development Accreditation©. There has never been a more important time for organisations to review their learning and development strategies in light of significant changes in working models over the past few years.” 


Recognising one size does not fit all, CCA Global Accreditation for Learning & Development© is meticulously tailored to the unique needs, culture, and aspirations of each organisation. This ensures training efforts seamlessly extend and support the overarching goals and objectives of the organisation. 

For more information, please get in touch. 

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