Joined by 2021 Winners Camelot Lotteries
CCA Excellence Awards recognises and celebrates achievements in customer service excellence and are coveted by many leading global brands.
Neil Russell-Smith, TTEC, shares a few thoughts from our recent round table session.
Customer Service Software
Call centres used to be separate areas of your business-with their own location, culture, and communication tools. Fast forward to today and your call centres have evolved into multiple teams that work together closely and are tightly integrated with your
Find out how Oracle Service helped organisations adapt to the global pandemic quickly - sometimes within two weeks.
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!