Resources
Spill the Beans - Flexibility by the Year: Can Annualised Hours Work for Customer Service?
The September Coffee Club brought together customer service and operational leaders to explore how annualised hours could support greater flexibility in workforce planning and better align resources with changing customer demand.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY PEOPLE & HR LOCATIONS STRATEGY ANNUALISEDHOURS WORKFORCEPLANNING FLEXIBLEWORKING CUSTOMERSERVICE CCACOFFEECLUB
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